Shipping Policy
Last Updated: 14 Aug 2024
1. Order Processing
Orders are processed within 1-3 business days after confirmation.
Custom or bulk orders may require additional processing time, communicated during confirmation.
Orders are subject to product availability.
2. Shipping
Domestic Shipping
We use reputable logistics partners to ensure delivery across India. Shipping time typically ranges from 5-7 business days.
International Shipping
We ship globally to over 40 countries. Delivery times vary based on location and generally range from 7-14 business days. Customs processing may cause delays.
Shipping fees are calculated based on package weight, dimensions, and destination at checkout.
3. Dispatch Notification
Upon dispatch, customers receive an email with tracking information. Orders can be tracked through the courier’s website using the provided tracking number.
4. Delivery
Domestic
Deliveries occur Monday through Saturday (excluding holidays).
International
Delivery times may be impacted by customs, duties, or import regulations.
Customers are responsible for providing accurate shipping addresses. Any delays due to incorrect details are the customer’s responsibility.
5. Customs, Duties, and Taxes (International)
The customer is responsible for any customs fees, duties, or taxes applicable at the destination.
Bluecat Paper LLP is not liable for delays caused by customs clearance.
6. Lost, Damaged, or Delayed Shipments
For any delivery issues such as lost or damaged packages, contact us within 48 hours of delivery. We will investigate with the shipping carrier and assist in resolving the issue.
7. Returns and Refunds
For information on returning damaged or defective products, refer to our Returns and Refunds Policy.
Shipping fees are non-refundable unless the return is due to our error.
8. Special Shipping Requests
For express shipping or specific delivery dates, contact our team prior to placing the order. Additional charges may apply.
9: Contact Information
For any queries related to shipping, delivery, or dispatch, contact our customer support team at +91 9742583228 or [email protected]
Contact Information
For more information about our privacy practices, or if you have questions or concerns, please contact us by email at [email protected] or by mail at:
Bluecat Paper LLP
C-26 Kumbalgodu 1st Phase
Near Pepsi Gate, Mysore Road
Bangalore 560074